Opportunities

Current Openings:

Patron Services Manager: Full-time, exempt; Salary range $35,568-$42,000

Le Petit Théâtre du Vieux Carré serves our community by inspiring a love of live theater. We present the highest quality theatrical performances to entertain and educate the diverse population of the region and enhance the vitality of the arts community. We host 20,000 guests annually in our 323-seat theatre located near Jackson Square.

Summary: The Patron Services Manager is responsible for the day-to-day operations of Front of House, Ticketing, and Patron relationships. Patron Services ensures a hospitable, smooth, and efficient operation. This person maintains a cohesive culture and strong relationships with Patrons, Volunteers, and Le Petit staff. They are responsible for troubleshooting and using creative problem-solving skills from both a technical and managerial perspective. This role is highly visible and interacts with sponsors, vendors, clients, patrons, and other arts organizations. All Box Office Associates will report directly to the Patron Services Manager.

Essential Job Functions:

• Hire, coach, train, and grow a team of box office associates and volunteers.
• Schedule front of house staff for all events, including auditions.
• Set the standard for excellence in customer/patron service and lead by example.
• Build all events with accurate pricing in AudienceView.
• Work with the Marketing Manager to create accurate and user-friendly ticketing pages for events.
• Responsible for ticket orders, renewals, subscription ticket exchanges, moves, and some donations and financial aid requests.
• Provide timely responses to patron requests for information, as well as assist in preparation of mailings and other communications with patrons.
• Lead the Front of House Team in resolving seating issues, maintaining the cleanliness of the lobby, and providing a superior customer experience.
• Look for ways to improve efficiency and the patron experience.
• Maintain and upkeep documentation of all Patron Services policies and procedures.
• Develop and maintain volunteer, community, and school relationships.
• Work with the finance department in the monthly settlement and reporting process.

Qualifications and requirements: • Prior customer service experience. • Prior box office experience preferred. • Must be able to work well independently, to manage, train, and motivate others. • Computer literacy, including basic photo digital editing (Canva) and proficiency in Word and Excel. • Familiarity with ticketing software and CRM.

Knowledge, Skills and Abilities: • Must be able to work evenings and weekends. • Ability to interact with people from diverse backgrounds. • Ability to deliver superior customer service. • Strong communication skills. • Ability to give full attention to what other people are saying, to actively look for ways to help people. • Ability to prioritize, identify critical issues, and work to produce measurable results.

Working Conditions: • Days, evenings and weekends based on performance schedule • Office and Front of House environment • Bending • Lifting under 25lbs.

How to apply: Send letter of interest, resume and reference list to: Jobs@lepetittheatre.com, subject line Patron Services Manager. No phone calls, please. Applications accepted until the position is filled.

Part-Time Box Office Associate: 

Le Petit Theatre is searching for Part-Time Box Office Associates. Reporting to the Patron Services Manager, Box Office Associates help in-office during box office hours to sell tickets and assist patrons with donations and tickets already purchased. They also help on show dates at the theatre in the box office.

Qualifications:

• Paid training period to learn Audience View ticketing system, as well as scanning and printing technology.
• Availability for show dates up to two hours prior to doors opening and assistance in clean-up afterward
  • 2024 – 2025 Season Show Dates (titles subject to change)
    • THE SKIVVIES; December 17 – 18, 2024
    • GOOD NIGHT, OSCAR; January 9 – 26, 2025 (potential extension through February 2)
    • JERSEY BOYS; March 13 – April 6, 2025 (potential internal extension with added showtimes)
    • DOUBT, A PARABLE; May 1 – 18, 2025 (potential extension through May 25)
    • AIN’T MISBEHAVIN’; June 5 – 22, 2025 (potential extension through June 29)

Responsibilities:

• Answer phone and email inquiries from theatre patrons
• Check-in patrons and respond to questions about tickets, parking, seating, and facilities.
• Provide a friendly welcome to patrons.
• Assist in box office set-up (pre-show) and house cleanup (post-show)

Applicants should send a resume and cover letter (optional) to Jobs@LePetitTheatre.com

Le Petit Théâtre du Vieux Carré, a 501(c)3 organization, serves our community by inspiring a love of live theater. We present the highest quality theatrical performances to entertain and educate the diverse population of the region and enhance the vitality of the arts community.

New Orleans’ most historic playhouse, Le Petit Théâtre Du Vieux Carré, has played an important role in our nation’s theatrical history since 1916. Located just off Jackson Square, we have called our current stage at 616 St. Peter Street home since 1922.

Le Petit Theatre is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other legally protected status.